Refund policy
At Plantas Kids, your child’s comfort and your peace of mind come first.
While we do not offer returns, we’re always happy to help with an exchange if something isn’t quite right.
Packages are not allowed to be opened
Exchange Window
- Exchanges are accepted within 14 days from the delivery date.
Exchange Conditions
To be eligible for an exchange, items must:
- Be unused, unworn, and unwashed
- Be in their original condition and packaging
- Have all tags attached
Non-Exchangeable Items
For hygiene and safety reasons, the following items are not eligible for exchange:
- Baby essentials
- Underwear
- Swimwear
- Socks
- Gift boxes
- Sale items
- Gift cards
Our Responsibility
If the issue is on our side such as:
- Wrong size sent
- Incorrect item
- Manufacturing defect
- Missing item
We will fully cover the exchange shipping costs and make it right as quickly as possible.
Important Notes
- Items sent back without prior exchange request will not be accepted.
- Orders must be paid in full before delivery. Opening the package before payment is not allowed.
- Order cancellations must be made before shipment. After shipment, delivery and return shipping costs apply.
How to Request an Exchange
Simply contact our customer care team at:
info@plantaskids.com
+201288688407
Our team will guide you through the exchange steps smoothly and quickly
