سياسة الاسترداد
Return, Refund & Exchange Policy
At Plantas Kids, your child’s comfort, safety, and your peace of mind come first. We want you to feel confident with every purchase, so we offer returns and exchanges within 14 days of the delivery date, subject to the conditions below.
Check Before You Pay
· You can check your order while the courier is present before making the payment.
· For your baby’s safety and hygiene, items can only be tried on after payment.
Return & Exchange Conditions
To be eligible for a return or exchange, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition and packaging.
- Have all original tags and labels attached.
- Sale items may be returned or exchanged based on the amount paid at the time of purchase during the sale period.
· All returned or exchanged items are subject to inspection before approval.
Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, the following items are not eligible for return or exchange:
- Underwear
- Swimwear
- Socks
- Gift boxes
- Gift cards
- Cosmetics
Manufacturing Defects & Order Issues
If you receive:
- An item with a manufacturing defect
- The wrong size
- An incorrect item
- An order with a missing item
Please contact our Customer Care team as soon as possible.
Free delivery for replacement, return, or refund in case of a manufacturing defect, provided that the item is in its original condition with all tags and labels attached.
If the wrong size or item was sent by Plantas Kids, we will also fully cover the related delivery costs.
Refunds
Once the returned item has been received, inspected, and approved, the eligible refund amount will be processed as follows:
- Cash refunds: The full eligible refund amount will be processed within 7 business days.
- Credit card refunds: The full eligible refund amount will be processed within 14-20 business days, depending on your bank’s processing policy.
For sale items, the refund will be based on the actual amount paid at the time of purchase, not the original price before the discount.
Original delivery and return shipping fees may apply to regular returns unless the return is due to a manufacturing defect or an error made by Plantas Kids.
Shipping & Delivery
- Free shipping on orders above EGP 1,000.
- Estimated delivery time within Cairo and Giza is 2–3 business days.
- Delivery times to other governorates will take 5-7 business days.
Order Cancellations
Orders may be cancelled before shipment.
Once an order has been shipped, applicable delivery and return shipping fees may apply if the customer cancels or refuses to receive the order.
Important Notes
- Returns or exchanges sent back without a prior request will not be accepted.
- Customers may check their order while the courier is present before payment, but items may only be tried on after payment.
- All returned and exchanged items must meet the conditions stated above and are subject to inspection.
- Refund processing times may vary depending on the payment method and the customer’s bank.
How to Request a Return or Exchange
Please contact our Customer Care team before sending any item back:
Email: info@plantaskids.com
Phone / WhatsApp: +20 128 868 8407
Our team will guide you through the return, exchange, or refund process as quickly and smoothly as possible.
