Help Center

Free shipping on orders of EGP 1,500 or more. For orders below EGP 1,500, delivery costs EGP 90–140 depending on the governorate; the exact charge is shown at checkout. Estimated delivery: 2–3 business days in Cairo and Giza; 5–7 business days in other governorates. Delivery details.

You may check your order while the courier is present before payment. For hygiene and safety, items may only be tried on after payment. Cash on delivery is available with no additional COD fee.

You can request a return or exchange within 14 days of delivery, subject to eligibility and inspection. Items must be unused, unworn and unwashed, in their original condition and packaging, with all original tags and labels attached. Hygiene exclusions and shipping fees may apply. Contact Customer Care before sending anything back: WhatsApp +20 128 868 8407 or info@plantaskids.com. Read the full return policy.

After the returned item is received, inspected and approved, cash refunds are processed within 7 business days. Credit card refunds take 14–20 business days, depending on your bank. Refunds are based on the amount paid.

Please contact Customer Care as soon as possible. Plantas Kids covers related delivery costs for manufacturing defects or an incorrect size or item sent by us. Keep the item in its original condition with its tags and labels.

Contact us as soon as possible. Orders may be cancelled before shipment. Delivery and return shipping fees may apply after shipment or if an order is refused.

Choose the colour and size on the product page before adding to your bag. Use the size guide shown for that product, or contact Customer Care for help before ordering.

Follow the care label on your garment. For care or cleaning instructions for a particular item, contact Customer Care.

Cash on delivery is available with no additional COD fee. Any online payment options available for your order are shown at checkout.

Once your order is confirmed and processed by the courier, we will provide a tracking number. For help with tracking, contact Customer Care on WhatsApp or call +20 128 868 8407.